PROVIDER:

WeWatches ApS
Grønningen 25, st.
1270 Copenhagen K, Denmark

CVR: 39 32 54 38
Reg. no.: 7952
Account no.: 0000834386

ORDERING / BUYING A WATCH:

Our watches can be viewed and purchased in our showroom by appointment. Would you like to buy a watch? Get in touch by phone or email.

Coming from far away? No problem – we can take care of that. We can ship watches throughout Denmark. The watch is insured for its full value, and you will receive a tracking number so you can follow the parcel. We usually use UPS, but other couriers may be used. Delivery time is 1–2 working days.

WeWatches assumes full responsibility should any problems arise with the parcel.

PAYMENT:

At WeWatches, payment can only be made by bank transfer when the watch is collected. If you would like the watch reserved, we ask for a deposit of 10% of the watch’s value.

An invoice is provided on collection for all watches. All details of the watch are, of course, stated on the invoice. All watches are sold as used goods under the VAT margin scheme for second-hand goods. VAT cannot be deducted for purchases made through a company or for export of the watch.

RIGHT OF WITHDRAWAL:

At WeWatches, you have a statutory 14-day right of withdrawal if you buy online. However, the right of withdrawal does not apply if you collect the item yourself. The withdrawal period runs from the day you receive the item by post. The right of withdrawal can only be exercised if the following conditions are met: The item is in the same condition and quantity as when you received it. The item has not been used in such a way that its resale value is significantly reduced. WeWatches is not responsible for return postage. WeWatches reserves the right to reject any returned item that does not meet the above conditions.

RIGHT TO COMPLAIN:

At WeWatches, we of course guarantee that the item is in the agreed condition on delivery.

When buying online from WeWatches, you of course have a 24-month right to complain. This means that if the watch is not as described, faults and defects will be remedied at WeWatches’ expense. This is subject to the complaint being justified and the defect not having arisen from incorrect use or damaging behaviour. You must make your complaint within 60 days of discovering the fault/defect in the item. If you need to make a complaint, please contact WeWatches by email. WeWatches reserves the right to price changes, typographical errors and sold-out items.